Your Privacy Matters

Rebounce Group ("Rebounce", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you engage with our services, visit our website, or communicate with us.

By using our services, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, please discontinue use of our services.

We may collect the following types of information:

Personal Identification Information: name, email address, phone number, and physical address provided when you contact us, request a quote, or sign a service agreement.

Payment Information: M-Pesa transaction references, bank details, or card information processed via secure third-party payment gateways. We do not store full card numbers on our servers.

Project & Business Information: details about your business, website requirements, existing systems, and login credentials you share with us to complete project work.

Website Usage Data: when you visit our website, we may collect browser type, IP address, pages visited, and referral source through standard server logs or analytics tools (such as Google Analytics).

We use the information we collect to:

• Deliver, manage, and improve our services for you. • Process payments and issue invoices. • Communicate with you about your project, support requests, or enquiries. • Send service-related notices and updates (not promotional spam). • Comply with legal obligations and resolve disputes. • Improve our website and service offerings through aggregated analytics.

We will never sell your personal data to third parties for marketing purposes.

Rebounce may share your information with:

Service Providers: trusted third parties who assist us in operating our business, such as hosting providers (e.g. AWS, Namecheap), payment processors, and project management tools. These parties are contractually obligated to keep your information confidential.

Legal Requirements: we may disclose information if required to do so by law, court order, or government authority.

Business Transfer: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your personal information with any other third parties without your explicit consent.

Your data is stored on secure servers. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits to protect your information against unauthorised access, alteration, disclosure, or destruction.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. You acknowledge this inherent risk when sharing information with us.

Client credentials and access details shared with us for project work are stored securely and deleted or returned to you upon project completion.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Typically, client project records are retained for 7 years for accounting and legal purposes. Website usage analytics data is retained for 26 months.

You may request deletion of your personal data at any time (subject to legal retention obligations) by contacting us at info@rebouncedev.co.ke.

Under Kenyan data protection law (Data Protection Act, 2019), you have the right to:

• Access the personal data we hold about you. • Request correction of inaccurate or incomplete data. • Request deletion of your personal data (subject to legal exceptions). • Object to or restrict how we process your data. • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@rebouncedev.co.ke.

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site and allow certain features to function correctly.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of our website.

We use Google Analytics to understand website traffic. Google's privacy policy governs their use of this data.

Our website may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Clicking a third-party link takes you away from our website, and our Privacy Policy no longer applies once you leave.

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify existing clients of material changes via email. The updated policy will be posted on this page with a revised "last updated" date.

Continued use of our services following any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact our team:

Email: info@rebouncedev.co.ke Phone: +254 792 572 737 WhatsApp: wa.me/254792572737

Rebounce Group, Mombasa, Kenya.